HomeFAQ

FAQ

Got questions? We’ve got answers!
Got more questions?
Ask them here:

contact@jollymama.fr
  • How do deliveries work during the COVID situation?

    Our brilliant logistics teams have put together a very strict protocol for preparing your orders, while protecting themselves.

    Hygiene and distancing measures are in place in our warehouse since the start of the crisis (disinfection of each workstation several times per day, the wearing of surgical masks, hand washing before and after each phase of activity (on average once per hour).

    We have also adapted our delivery operations:

    It is possible to order for delivery when confinement is lifted, using the LATER code.  Your order will only be prepared and sent at that time.  If you have questions, feel free to write to us at  contact@jollymama.fr.

    We recommend using carriers other than the postal service, such as TNT or UPS, as we have recently.  These carriers have strict procedures to ensure your safety and that of their delivery personnel.

    We continue to use Colissimo, but deliveries do not require counter-signature.

    Delivery timescales can be significantly longer than usual, and these are unfortunately beyond our control (lack of delivery personnel, delivery bans in certain areas…).

    We are doing our utmost to satisfy our customers, but we cannot deal with claims to do with delivery timescales or conditions.

    For example: a package that arrives very late, or one that the postal service indicates as delivered but that you never received.

     We are a small, self-financed company, and we do not have the resources to deal with these issues, which are beyond our control.

    Take care of yourselves!

     

  • How much is delivery?

    Standard delivery to home addresses in mainland France is still free for orders of 60 euros and over.

    Otherwise, delivery without counter signature via the French postal service is 6.90 euros.  Timescales vary, sometimes between 1 and 2 weeks, but there are no guarantees (see above).

    We have also added deliveries through UPS and TNT, costing 10 and 8 euros respectively.  These are generally much faster, but timescales are no longer guaranteed by the carriers.

    Deliveries to Switzerland and French overseas territories are still possible through Colissimo without counter-signature.  Please get in touch if you wish delivery using another carrier, we’ll find a solution!

     

    Take care of yourselves!

  • I want to help out with the ‘Send our squares to health workers’ operation!

    If you want to help us send squares to health workers, you can do so directly here.  Choose an amount, we’ll do the rest.For each euro you give, covering part of our production costs, we’ll send one square, and delivery’s on us.  We’ve already sent nearly 2000 squares!

     

    Let’s do it together!

  • Where are the cereal squares made?

    In France, from organic ingredients.
    They are baked at low temperature for over an hour, to lock in all their goodness.

  • How were they created?

    All our recipes were put together after many months of research and development, in partnership with our experts (doctors who specialise in nutrition, IBCLD-certified breastfeeding counsellors and naturopaths) so we could best meet the specific requirements of young mums.

  • Who is the Pregnancy range for?

    For all mums-to-be, at whatever stage of pregnancy. They can be combined with our Energy range.

  • Who is the breastfeeding range for?

    The breastfeeding range was specifically designed for nursing mums, and in particular, those who want to boost their milk supply.

    Each square naturally provides almost 50% of the Recommended Daily Intake of fibre, 30% of the RDI of Omega-3s and 15% of magnesium.  Each square contains between 200 and 220 kilocalories, which is half of the extra energy required while breastfeeding.  At last!!  A tasty and healthy snack to cope with those breastfeeding cravings!

    The cherry on the… square… is that they contain fenugreek, which has lactogenic properties.  We wanted to offer an alternative to nursing teas, something tasty that was suited to the nutritional requirements of young mums.

    Mums who aren’t, or who are no longer breastfeeding can also eat them.  They won’t get your milk flowing – you need baby to trigger that.

    We don’t advise pregnant women to use them, however, because they contain fenugreek, which can bring on contractions. If you have had gestational diabetes, or have a thyroid problem, you should have a chat with your doctor.

  • Who is the energy range aimed at?

    The energy range is for all young mums who need to get their energy and shape back in the early months after baby is born (and afterwards!), so they can cope with those cravings, the moments of fatigue and the ‘dumps’, while enjoying a tasty and healthy snack.

    Each square is packed with fibres, providing Omega-3s and covering over 15% of the daily iron, folate and magnesium requirements (among others).  Happy Seeds are also naturally rich in vitamin C, and Croquantissime are a natural source of calcium.

    If you are breastfeeding, but don’t particularly want/need to boost your milk supply, this range is made for you.  You could of course alternate between the two ranges if you wish.

    The energy range can be used if you are pregnant.

  • I’m not breastfeeding. Can I still use the breastfeeding range?

    Absolutely.  If your breastfeeding days are behind or ahead of you, don’t panic!  Our squares won’t get your milk flowing.  You would need to nurse frequently for the milk supply to come through.

  • I’m pregnant, is it OK to eat them?

    Mums-to-be, sorry but our Breastfeeding squares are not recommended for pregnant women, because they contain fenugreek, which can bring on contractions.

    No such issues with our Energy squares though, these are perfect for you.

    We will soon be expanding into a pregnancy-specific range.  So don’t forget to sign up for our newsletter and get all the info about our product launches!

  • What ingredients help reduce morning sickness in the pregnancy range?

    Ginger helps lessen the discomforts of pregnancy, particularly in the first trimester (morning sickness and indigestion).  The effects can be felt by eating 2 portions per day.

  • What are the ingredients in the breastfeeding range that encourage milk production?

    Just good stuff that’s 100% natural.  The active ingredient is fenugreek (Trigonella foenum-graecum), an ancient plant that has been used by generations of women all over the world to stimulate milk production and help recover after childbirth (registered health claim on the basis of 0.3g or more per day).

    Scientific studies that we have researched, show that a dose of 1.8g per day has a significant effect in increasing milk supply, and this is the amount contained in two breastfeeding squares.

    More on that here.

  • How long before I start to see the results with the breastfeeding range?

    Each woman is different, but after a few days, you should be able to notice an increase in lactation with a daily intake of 1 or 2 squares.

    We recommend eating 1 or 2 cereal squares a day, 2 if you’re very tired or if your child’s in the middle of a growth spurt (with attendant marathon breastfeeding sessions), or when you go back to work.

    Don’t forget that the lactogenic aspect is the ‘cherry on the … square’.

    Our squares are, above all, healthy snacks that are specifically designed to meet the requirements of breastfeeding mums, full of good vitamins and minerals to fight fatigue (sorry, we can’t guarantee you a full night’s sleep!).  It’s important when you’re eating for two, and when you know that tiredness is the primary cause of a drop in milk supply…

    Want to know more: this way !

  • What do I do if my milk production drops suddenly?

    First of all, take a deep breath, and believe in yourself. 💪

    The first thing to do if there’s a drop in milk production is to feed, or pump, more often and to drink more.  Fatigue is often the main cause, so it’s important to rest as much as you can.  Which is, of course, easier said than done!

    Not forgetting our cereal squares of course, which help milk production thanks to fenugreek, provide lots of good stuff, and prevent tiredness (even if we can’t guarantee you a full night’s sleep!).

    A breastfeeding advisor can also help you find solutions: making sure that the baby is feeding properly, in the right position. Check out what our experts have to say here.

  • How many calories do they contain?

    We can’t survive on love alone… We are what we eat, particularly if we happen to be eating for two or more.
    A breastfeeding mum needs 500 kcal per day on top of what she was eating before pregnancy.
    On average, our cereal squares contain between 200 and 250 kcal. So with 2 squares, you’ll cover your extra energy requirements, avoid cravings, and you’ll do yourself and your baby good… minus the guilt!
    Here are all the details.

  • How much fat and/or sugar do your squares contain?

    Our cereal squares do contain fat, but it’s good fat. They are low on saturated fats, and high on Omega-3s.
    Since baby depends entirely on its mum’s food intake for its own supply of fatty acids, which are necessary for development of the brain, the nervous system and vision, it is essential that the mum’s diet is high on the right kind of fat. ANSES (L’Agence Nationale de Sécurité Sanitaire de l’Alimentation, de l’Environnement et du Travail, the French government authority in charge of health and safety for food, the environment and the workplace) recommends that 35-40% of a breastfeeding mum’s daily intake should consist of lipids.
    As for sugar, we have selected unrefined sugars that have a low glycemic index: agave syrup and honey.

  • Are they gluten free?

    No, because they contain oatmeal which isn’t gluten free. But they ARE guilt free, there are no refined sugars and the calories they provide are healthy ones.

  • Are they OK for vegans?

    Yes, all our squares are vegan.

  • Are they lactose free?

    They are indeed lactose free.

  • Do they contain extra vitamins?

    No, they are naturally full of vitamins and minerals, with no additives, colorants or preserving agents, which is even better!

  • How long can I keep them? What’s the best way to store them?

    We recommend you keep them for up to 6 months to make sure they’re at their freshest. But in our experience if you don’t hide them from prying eyes they won’t last that long… 🙂 More seriously, they are best stored in a dry, dark place.

  • Can I share them with my children?

    There’s no problem if your kids get a hold of them. However your stock might start to “mysteriously” disappear 😇 …

  • Where can I buy squares?

    For the moment, only on our website. But let us know if you have other ideas, we’re open to suggestions! And we’re currently working on other options.

  • Do you deliver all over Europe?

    Yes!  The delivery charge is 10 euros.

  • Can I return them if I’m not satisfied?

    Unfortunately no, since they are foodstuffs. If there is a problem, you can write to us at contact@jollymama.fr
    A cancellation period of 14 days does apply to orders, however. Details in our conditions of sale.

  • Can we send gifts?

    Yes, we thought about gifts.  If you check the ‘gift’ box at the checkout (+2 euros) you can add a little note.

    We will prepare your order and include your message on a Jolly card.

  • Can I try them out?

    You can try our discovery pack of 8 squares (2 per flavor) or our energy discovery pack of 8 (4 per flavour)

  • What sets the Pregnancy range apart from ordinary cereal bars?

    Our cereal squares are organic and natural.

    They are rich in fibre and contain many vitamins and minerals.

    They contain many super foods, in particular:

    – Ginger to help with digestion,

    -The oil of a micro algae that is rich in DHA, an essential fatty acid for baby’s development.

  • Why are your squares more expensive than ordinary cereal bars?

    Precisely because they’re not like ordinary cereal bars. They have been designed specially for you! They contain Omega-3s, fibre, iron and magnesium, to name but a few… They contain cereals (20%), lots of good grains and nuts, healthy fats and good unrefined sugars (agave, honey) with a low glycemic index. And, naturally, they are organic.