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FAQ

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  • How do deliveries work during the COVID situation?

    Our brilliant logistics teams have put together a very strict protocol for preparing your orders, while protecting themselves.

    Hygiene and distancing measures are in place in our warehouse since the start of the crisis (disinfection of each workstation several times per day, the wearing of surgical masks, hand washing before and after each phase of activity (on average once per hour).

     

  • How much is delivery?

    Standard delivery to home addresses in mainland France is still free for orders of 70 euros and over.

    Delivery in Relay Points is 5 euros.

    Colissimo signed deliveries are 7.90€, 6.90€ without signature, ‘relais chrono’ is 8.90€, delivery times are 3 to 5 days.

    Delivery via TNT is 8 euros, and via UPS it costs 10 euros (2 to 3 days).

  • Do you deliver all over Europe?

    Yes ! The delivery charge is 10 euros.

  • Where are your products made?

    In France, from organic ingredients.
    Our squares and granolas are baked at low temperature for over an hour, to lock in all their goodness.

    Our Mama Time herbal tea in partnership with L’Infuseur is also made in France, with organic, mostly French ingredients.

  • How were they created?

    All our recipes were put together after many months of research and development, in partnership with our experts (doctors who specialise in nutrition, gynecologists, pharmacists and naturopaths) so we can support you in all your moments in life.

  • Are your products gluten free?

    No our cereal squares are not gluten free because of the oatmeal and beer yeast they contain. But they are guilt free, there are no refined sugars and the calories they provide are healthy ones.

    Our breakfast products (granolas and porridge) are gluten free though, as they are made from buckwheat (and gluten-free oatmeal for the porridge).

  • Are your products OK for vegans?

    Yes, all our squares are vegan.

  • Are your products lactose free?

    They are indeed lactose free.

  • You mention that the products may contain traces of milk and soya. What does this mean? My baby has a CMP intolerance/allergy?

    We don’t use milk/CMP or soya in our recipes.
    No products containing milk/CMP or soya are made on either of the 2 production lines in our workshops (those that produce squares and granolas).

    However some of the ingredients come from other factories, such as the chocolate. It is produced in a factory that uses milk and soya for other products than the one we purchase from them.

    Cross-contamination is obviously under control but, as a precautionary measure, we prefer to mention it on packaging.

    Many companies do not do this, even though dark chocolate, to use this example, is often manufactured in a factory that also produces milk chocolate.

    The specialists tell us there is no risk of cross-contamination by milk or soya.

    On a personal level, both of us have a child that is allergic to CMPs. We have given them to the children, and we have taken them and/or still take them while breastfeeding with no adverse effects.

  • Why are your squares more expensive than the ordinary cereal bars sold in supermarkets?

    We want to make them available at the fairest possible price:

    – Our squares are made in France and contain the best possible ingredients… lots of healthy ingredients, the right fats and the right non-refined sugars with a low glycemic index

    – Our squares were designed with you in mind, after months of research and development, in partnership with doctors, nutritionists and naturopaths.  They contain Omega-3s, fibre, iron and magnesium, to name but a few…

    – Our squares weigh 45g, which is a lot more than your common-or-garden cereal bars

    – And, naturally, they are organic.

  • Where can I buy your products?

    On our website, and also in some pharmacies, concept stores or organic shops.  Send us a message to find out if there’s a point of sale near you!

    And let us know if you have other ideas, we’re open to suggestions!  We’re always working on new options.

  • Can I return them if I’m not satisfied?

    Unfortunately no, since they are foodstuffs.  If there is a problem, you can write to us at contact@jollymama.fr
    A cancellation period of 14 days does apply to orders, however. Details in our sales conditions.

  • Can we send gifts?

    Yes, we thought this might interest you!  If you check the ‘gift’ box at the checkout (+2 euros) you can add a little note.

    We will prepare your order and include your message on a Jolly card.

  • Can I try them out?

    We have launched a TEST formula: you can choose to test 2 different squares before making a larger order. Our 8 euros formula includes shipping costs and we offer it at cost price.

    Otherwise, you can try our discovery pack of 8 squares (2 per flavour) or our mama pack including squares and granolas!